Replace, Return & Refund
* Remember, once you receive your item, you have 30 days to submit a return.
* The original shipping charges incurred on your purchase are not refundable as part of your return.
* All defective products are replaced free of charge. (1)
- The printed image is not clear.
- The printed image is not in the center of the shirt.
- The package received wrongly against the order.
- Damaged due to delivery: torn, dirty…
- The order is not in the right size, color or style compared to the order.
- Other mistakes caused by us…
* All products you buy on eletees.com are allowed to exchange or return (2). You only have one time to exchange products that you have placed incorrectly in size, style or color. If you want to return a product that does not belong to the case (1). You will be charged 30% for your order. (The original shipping charges incurred on your purchase are not refundable as part of your return.)
(1) If something you received is defective or not up to our usual standards please contact us at [email protected] with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!
(2) Our system works automatically. Once the order has been produced or shipped, we cannot interfere with the process at this time. But you can exchange or return according to the way below.
(We only allow return on items that are new and have not been worn or washed.)
Return address: 4283 Express Lane Suite 2596-166 Sarasota, FL 34249
- (note your order number or email order so that we can process your order upon receipt of the return package.)
- When the tracking status shows that the package has been successfully sent back. Please send an email to [email protected] with the following title and content:
- Subject: Return Order XXXX (XXXX is the number of orders you need to Return.)
- Content: Tracking number or link to view delivery status.
- After confirming that the package has been entered, we will refund the money to your bank account, PayPal…
- Note: If you use a credit card to place order, the refund needs 10-15 days to transfer, depending upon the bank.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn’t take that long.
If your refund still hasn’t been applied after you receive your next bill, please let us know at [email protected] and we’ll be happy to resolve that for you.