RETURN & REFUND POLICY

30-Day Return Guarantee At Eletees, we stand behind our products and want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return policy, giving you plenty of time to decide if your item is right for you. If you’re not satisfied, we’ll make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

Restocking Fee We don’t charge a restocking fee for returns.

Return Shipping Costs For defective or incorrect products, we will cover the return shipping cost. However, if you decide to return an item due to customer remorse, purchasing the wrong product, or simply not wanting it, you will need to pay for the actual cost of return shipping.

Return Policy

  1. Return Conditions We understand that sometimes things don’t work out as planned, and that’s okay. If you receive a product that is damaged, has visible defects in the print, is the wrong size or color from what you ordered, or is the wrong design or style, you can request a return.

  2. Return Procedure If you meet the return conditions mentioned above, please follow these steps to request a return:

  • Submit a request for a return within 30 days after receiving your item.
  • Send an email to [email protected] with the subject “Request exchange or refund” and describe the problem with the product.
  • Wait for our response. We typically address inquiries within 24 hours.
  • Once your return request is approved, you can send the package to our processing warehouse at 248 S Broadway Pennsville, NJ 08070.

Refund Policy

  1. Refund Conditions We want you to be completely satisfied with your purchase. If you receive a product that is damaged, has visible defects in the print, is the wrong size or color from what you ordered, or is the wrong design or style, you can request a refund.

  2. Refund Procedure If you meet the refund conditions mentioned above, please follow these steps to request a refund:

  • Send an email to [email protected] with the subject “Request exchange or refund” and describe the problem with the product, along with your order ID.
  • You will be refunded to the payment account you used to pay us. If you used a credit card, the refund amount will be credited to your balance.
  • Your refund request will be processed within 24 hours.
  • Please note that it may take up to 5-10 business days for the credit to appear on your credit card statement. If you don’t see the refund amount after this time frame, please contact us at [email protected].